Privacy Policy WhatsApp Business Communication
Effective Date: January 1,2025

This Privacy Policy explains how B2 Info ("we", "our", or "us") collects, uses, discloses, and protects personal data when you communicate with us via WhatsApp through the Meta (Facebook) Business API.

1. Data We Collect
When you initiate or engage in a conversation with us via WhatsApp, we may collect the following data:

a. Personal Information
Phone number

Display name or contact name

Profile photo (if made public)

Country code or region

b. Message and Content Information
Message content you send to us

Media content (images, videos, documents, voice notes)

Date and time of messages

Delivery and read receipts

✅ Note: We do not access or store your messages outside of our systems unless necessary for business purposes or support-related queries.

c. Device & Technical Information
Device type and operating system

Browser and device language

Network provider

IP address (as exposed by WhatsApp through Meta API)

Metadata linked to WhatsApp usage (timestamps, identifiers)

2. How We Use Your Information
We use your data to:

Respond to inquiries and provide customer support

Manage and track service requests or orders

Improve service quality and monitor usage trends

Prevent abuse, fraud, or security threats

Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Data Sharing and Third-Party Access
Your data is processed via the WhatsApp Business API hosted by Meta Platforms, Inc.

Some data may be stored or processed by authorized third-party service providers acting on our behalf (e.g., CRM tools, automation platforms).

We ensure all partners comply with data protection standards (e.g., GDPR if applicable).

4. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Message logs may be retained for up to 24 hours for audit or service purposes.

5. Your Rights
Depending on your location, you may have rights to:

Access your personal data

Request correction or deletion

Object to or restrict certain processing

Withdraw your consent (where applicable)

You may exercise these rights by contacting us at contact@b2info.fr.

6. Security Measures
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or via messaging platforms is 100% secure.

7. International Data Transfers
Your information may be transferred to and stored on servers located outside your country. By communicating with us via WhatsApp, you consent to such data transfers in accordance with applicable law.

8. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website or by request. Continued use of our WhatsApp service implies acceptance of the current version.

9. Contact Us
If you have any questions or concerns about this policy or your data, please contact:

B2 Info
210 Chemin des roulattes 69126 BRINDAS
Email: contact@b2info.fr
Phone: +33428298323